FAQ

Who is the Doopic service aimed at?

Doopic is aimed at all companies or private individuals that need high quality, fast and affordable image processing in large quantities.

Other than clipping which other services does Doopic offer?

Doopic offers a wide range of graphic design services to our customers. Whether it’s clipping, cropping, positioning, shading, masking, retouching, or optimising the images for specific marketplaces, we have you covered.

With our worldwide network of graphic designers, no project is too big or too small for Doopic. 

Are costs calculated according to complexity?

Doopic wants to make the cost calculation process as simple as possible, so we have a fixed price based on the number of images per order. Find out more about our rates here. http://www.doopic.com/preise/

Can I test Doopic for free?

Yes! We are incredibly confident in our ability to deliver outstanding results, that’s why we allow all potential customers to try our services free of charge. To have a free test, please upload 1-3 images through your customer account. Give us a go!

How do I place an order?

Our greatest endeavour is to make the process of placing an order as uncomplicated as possible. After registering with Doopic, you select your editing preferences and then upload your images. To upload your pictures, use our Drag & Drop feature or upload your images under “new order”.

Alternatively, we also offer various other options for uploading. You can also send us your images via WeTransfer, Dropbox, Excel list links or via  FTP. We adapt to any other technical requirements you might have to find the best way of data transmission. Once your order is ready, you will receive an e-mail confirmation with a link to download the images or in the FTP folder.

Which graphic formats does Doopic support?

At Doopic we are image editing specialists, so we process every format and play it back in every format.

We could also provide several formats upon request.

What happens to the data?

Your data and their security is important to us, for this reason all data is stored on our secure servers. Read more under privacy policy.

Which programs does Doopic use for editing?

We process the orders with all common programs, but mostly via Creative Suite (Photoshop, etc.)

How long is the order processing time?

Our standard delivery time is 48hours. We have express delivery options ranging from 8, 12 or 24 hour delivery time.

Where can I download my processed images?

Once the order has been completed, you will receive a confirmation e-mail with a download link. You can then download the images from your personal customer page, or via the FTP folder created.

Which payment options does Doopic accept?

Currently, we offer the option of bill payment, or via PayPal.

What happens when I’m not happy with the results?

If you are not 100% satisfied we will re-edit your images until you are. This is, of course, free and your images will be prioritised so you would not have to wait another 24 hours to have your images returned.

How does Doopic manage to edit so many images in such a short time?

We have a worldwide network of graphic designers trained and specialised in manual image editing. Our unique integrated system knows the availability of our graphic artists so that the images are always processed optimally and efficiently, 24 hours a day which allows us to process up to 10,000 images overnight.

Any questions left?

You can always write us an email at info@doopic.com. In addition, you can contact us by phone between 09-06 PM: 0800 -1010 196